07/10/12 Fraudulent telephone calls were made Sunday, July 8, throughout Michiana to 1st Source clients and non-clients alike, informing them that their 1st Source MasterCard was deactivated. These calls were not made by 1st Source and instead were phishing attempts to obtain card information. The callers were instructed to enter their full card number and PIN to reactivate their card.
No client information was taken from 1st Source. It seems a robotic calling system was used focusing on the 574 area code and randomly selecting telephone numbers to call. Typically, fraudsters blanket an area with calls, hoping even 1% of those called would give the needed information. These scams have hit the largest banks in the past. Now the fraudsters have moved to regional and community bank clients hoping to trick unsuspecting people into giving up their card information.
1st Source is working with authorities in an attempt to isolate the scam. Banks report incidents of this nature to the US Treasury, who then work with the regional branch of the F.B.I. to investigate.
If a person receives a call like this, they should hang up and provide no information to the caller. Unfortunately, if someone has been tricked into releasing information, they should contact their bank immediately. 1st Source clients should stop in or talk to their neighborhood banking center, or call the client service center at 235-2000 (after hours call (800) 554-8969). The card will be cancelled and a new one issued. Clients should also review their account history to ensure no fraudulent transactions have taken place.
1st Source will NEVER call or send an e-mail asking for a client’s account number, password or PIN.
1st Source Bank serves the northern half of Indiana and southwest Michigan with its community banking, insurance and wealth management services, and nationally and internationally with specialty financing and leasing services. 1st Source distinguishes itself with highly personalized service and a comprehensive range of consumer and commercial banking services delivered through its community bank offices. 1st Source Bank provides services for businesses nationally by offering specialized financing of automobiles for leasing and rental agencies, medium and heavy duty trucks, construction and environmental equipment, and nationally and internationally, for new and used private and cargo aircraft. The Corporation includes 75 community banking centers, 8 trust and wealth management locations, and 8 1st Source Insurance offices located within 17 counties of northern Indiana and southwestern Michigan and 23 specialty finance locations nationwide. With a history dating back to 1863, 1st Source Bank has a tradition of providing superior service to clients while playing a leadership role in assuring a strong social safety net and continued economic development in the communities it serves.