04/13/12 Oliver Ford is among an elite group of Ford and Lincoln dealerships to be recognized with the 2011 President’s Award by Ford Motor Company. The prestigious award honors dealerships that have excelled in automotive retailing in 2011, by providing exceptional customer service and satisfaction.
“Earning this award is a reflection of our entire staff’s commitment to delivering the best customer experience possible” said Oliver Ford Vice President Jennifer Houin. “We couldn’t be more proud to receive this recognition, especially since it comes from the people we value most – our customers. They’re the reason we were able to achieve this award.”
The President’s Award was established in 1998. Dealers become eligible through survey responses from customers related to their sales and service satisfaction.
Oliver Ford has been awarded Ford Motor Company’s President’s Award for twelve years.
Houin believes the dealership’s commitment to the community plays a large role in helping gain the honor. “From supporting local schools in a variety of ways, powering the “Ounce of Prevention” campaign against breast cancer, and assisting with the “Warm Up Marshall County” Coat drive, we really try to show how we support the community,” said Houin.
“In order to achieve the President’s Award, dealers must exceed customer expectations every day in every department. The pursuit of excellence is not for the faint of heart – it requires passion, tenacity and, of course, hard work. This prestigious award salutes those top-performing Ford and Lincoln dealerships that embrace these philosophies, achieving among the highest levels of customer satisfaction – in both sales and service – in automotive retailing,” said Detroit Region Director of Sales and Marketing Mike O’Brien.