October 2, 2013
10/03/13 Catherine Kasper Life Center (CKLC) received the Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long-term care and senior living facilities that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident or employee satisfaction scores that fall within the top 10 percent of the My InnerView product database.
Sister Judith Diltz, PHJC, the Provincial of the Poor Handmaids of Jesus Christ states, “Because I’ve served on the Board of CKLC many years and also because my Mom so recently lived at the Catherine Kasper Home during her last years, it’s no surprise to me that the Catherine Kasper Life Center has received this Excellence in Action award. I’ve seen the quality and excellence up close. But it is particularly great that the Catherine Kasper Life Center is receiving national recognition. The unique gifts of all of the co-workers there and the special way each person cares creates an environment that is characterized by resident satisfaction leading to this award. Kudos to all who have contributed to this wonderful distinction.”
The Excellence in Action awards are presented exclusively to National Research clients who use My InnerView products. Qualifying nursing homes, in addition to assisted living and independent living communities (over 8,500), must have completed a customer satisfaction survey in 2012. Winners must have also achieved a minimum of 10 responses with a minimum 30 percent response rate and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” in terms of the percentage of respondents rating the facility as “excellent.”
Catherine Kasper Life Center, a ministry sponsored by the Poor Handmaids of Jesus Christ, is a faith-based Continuing Care Retirement Community comprised of Maria Center, apartments for senior independent living with some supportive services; and the Catherine Kasper Home, a licensed skilled nursing facility with all private rooms providing short-term rehabilitation, long-term nursing care and a memory care unit. It provides comfort, dignity and well-being as residents continue on their journey of life. Catherine Kasper Life Center is a part of The Center at Donaldson.
James Schmidt, the Executive Director of CKLC shares, “It is very humbling, but also quite an honor to be nationally recognized for the care we provide. Our staff works diligently in applying our mission of dignity, respect and servant leadership while we care for our senior population. To get recognized by the people that we serve means a lot to the Catherine Kasper Life Center.”
Catherine Kasper Life Center is one of just four Indiana skilled nursing facilities that received the Customer Excellence in Action award. This is the second year that it has earned this national award. For more information about Catherine Kasper Life Center call 574-935-1742 or visit http://www.cklc.poorhandmaids.org
About National Research Corporation
For more than 30 years, National Research Corporation has been at the forefront of patient-centered care. Today’s the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders. My InnerView programs are the premier solutions to help improve quality, resident and family experiences, and employee engagement for skilled nursing homes, assisted living communities, independent living communities, and continuing care retirement communities. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management. For more information, call 800-388-4264, write to info@nationalresearch.com, or visit www.nationalresearch.com.