NIPSCO crews across the region are working to ensure safe, reliable natural gas and electric service, and the company is prepared to respond to emergencies and calls throughout this event.
While NIPSCO’s gas and electric system continue to operate normally, customers should call 1-800-4NIPSCO (1-800-464-7726) if they experience any service-related issues or emergencies. To avoid safety hazards, customers
1. Keep fresh air and exhaust vents for natural gas appliances clear –
Remove snow, ice and debris to prevent equipment malfunction.
2. Keep natural gas meters clear of snow and ice – Keep them visible at
all times to ensure proper venting and for maintenance by NIPSCO and,
if necessary, emergency responders.
3. Remove snow from the meter with hands or a broom – Never use a
shovel, or kick or hit the meter to break away snow or ice. If the
meter is encased in ice, contact NIPSCO for assistance.
4. Drive safely during icy conditions – If your car hits an electric
utility pole and the power line comes down, stay inside your vehicle,
unless in immediate danger, such as a fire, and contact 911. If you
must exit the car, jump clear without touching metal (the car) and
the ground at the same time.
5. Call NIPSCO immediately if you detect natural gas – As always, if
customers smell natural gas (typically a “rotten egg” smell) at any
time, they should leave the area and call NIPSCO at 1-800-464-7726.
6. Use caution when driving near NIPSCO employees – Residents are also
encouraged to drive safely when approaching any NIPSCO field employee
or contractor vehicles who may be working in the area.
With the extreme cold, should a home utilize an alternate heating source, such as a fireplace or space heater, NIPSCO reminds residents to be safe with these tips:
1. Keep flammable items, including paper, bedding or furniture, at least
three feet away from heating equipment, fireplaces and stoves.
2. Place portable space heaters on a hard, level, nonflammable surface.
Do not put space heaters on rugs or carpets, near bedding or drapes,
and keep children and pets away.
3. Look for a model that shuts off automatically if the space heater
tips over. Do not use heating equipment to dry wet clothing.
4. Never use the stove or oven to heat your home.
5. Never leave portable heaters, wood burning stoves or fireplaces
unattended. Turn them off before leaving or going to bed.
6. Keep the fire in the fireplace by using a glass or metal screen large
enough to catch sparks and rolling logs.
For information about electric and natural gas safety, visit NIPSCO.com/StaySafe.
While natural gas prices remain low, customers experiencing difficulty paying their bill should contact NIPSCO for assistance. There are several payment plans and options available for customers. More information can be found at NIPSCO.com/PaymentAssistance.
NIPSCO also offers several energy efficiency programs, designed to help customers save energy and money, which can be found at NIPSCO.com/SaveEnergy.