Member Login

Lost your password?

Not a member yet? Sign Up!

NIPSCO Offers Winter Safety Tips During Extended Cold Temperatures

January 27, 2014

  01/28/14 As Indiana continues to experience the latest blast of frigid temperatures, NIPSCO reminds customers of important safety tips during snowy and icy conditions.


NIPSCO crews across the region are working to ensure safe, reliable natural gas and electric service, and the company is prepared to respond to emergencies and calls throughout this event.


While NIPSCO’s gas and electric system continue to operate normally, customers should call 1-800-4NIPSCO (1-800-464-7726) if they experience any service-related issues or emergencies. To avoid safety hazards, customers


1.    Keep fresh air and exhaust vents for natural gas appliances clear –

      Remove snow, ice and debris to prevent equipment malfunction.

2.    Keep natural gas meters clear of snow and ice – Keep them visible at

      all times to ensure proper venting and for maintenance by NIPSCO and,

      if necessary, emergency responders.

3.    Remove snow from the meter with hands or a broom – Never use a

      shovel, or kick or hit the meter to break away snow or ice. If the

      meter is encased in ice, contact NIPSCO for assistance.

4.    Drive safely during icy conditions – If your car hits an electric

      utility pole and the power line comes down, stay inside your vehicle,

      unless in immediate danger, such as a fire, and contact 911. If you

      must exit the car, jump clear without touching metal (the car) and

      the ground at the same time.

5.    Call NIPSCO immediately if you detect natural gas – As always, if

      customers smell natural gas (typically a “rotten egg” smell) at any

      time, they should leave the area and call NIPSCO at 1-800-464-7726.

6.    Use caution when driving near NIPSCO employees – Residents are also

      encouraged to drive safely when approaching any NIPSCO field employee

      or contractor vehicles who may be working in the area.


With the extreme cold, should a home utilize an alternate heating source, such as a fireplace or space heater, NIPSCO reminds residents to be safe with these tips:


1.    Keep flammable items, including paper, bedding or furniture, at least

      three feet away from heating equipment, fireplaces and stoves.

2.    Place portable space heaters on a hard, level, nonflammable surface.

      Do not put space heaters on rugs or carpets, near bedding or drapes,

      and keep children and pets away.

3.    Look for a model that shuts off automatically if the space heater

      tips over. Do not use heating equipment to dry wet clothing.

4.    Never use the stove or oven to heat your home.

5.    Never leave portable heaters, wood burning stoves or fireplaces

      unattended. Turn them off before leaving or going to bed.

6.    Keep the fire in the fireplace by using a glass or metal screen large

      enough to catch sparks and rolling logs.


For information about electric and natural gas safety, visit


While natural gas prices remain low, customers experiencing difficulty paying their bill should contact NIPSCO for assistance. There are several payment plans and options available for customers. More information can be found at


NIPSCO also offers several energy efficiency programs, designed to help customers save energy and money, which can be found at