There will be a temporary outage of the Hoosier Works Electronic Benefits Transfer (EBT) system this weekend. The outage will be this Saturday, September 26 beginning at 11:00 p.m. The outage is to allow the Indiana Family and Social Services Administration (FSSA) moves its business to a new vendor. This outage affects all SNAP/TANF EBT cardholders. EBT card benefits are expected to be available again Sunday, September 27 by 12:30 p.m. after the system transition is complete.
During the temporary system outage, EBT cardholders will not be able to make SNAP purchases or access TANF benefits at any grocery stores or ATMs. EBT cardholders should plan to do their grocery shopping and/or make cash withdrawals before or after the transition period.
The system transition will not change EBT card benefits or PIN numbers, and SNAP/TANF clients will continue to use their current EBT cards after the transition. The customer service website will change to www.ebt.acs-inc.com. However, the toll free EBT customer service number [1-877-768-5098] will remain the same.
