How fitting that, as March Madness fever builds, Oliver Ford Lincoln in Plymouth is experiencing their own “Sweet 16”! Oliver Ford Lincoln received notice this week that they have earned their 16th President’s Award for customer satisfaction from Ford Motor Company.
According to Mark LaNeve, Vice President of US Marketing, Sales & Service at Ford, “The President’s Award is only presented to those top-performing Ford Dealership that exhibit quality business practices and Ford’s core principles. Dealerships nationwide compete for this honor, but only 10% of all dealership achieved the 2015 President’s Award.”
Matthew VanDuke, Director of global Lincoln, “It is Oliver Ford Lincoln’s commitment and determination in reaching or exceeding sales goals, while scoring higher in customer satisfaction, that positioned them among this distinguished group.”
“We’ve always looked at Ford and Lincoln as one company, but they’re really two separate entities with different customers and different driving energies,” said John Oliver III, General Manager at Oliver Ford Lincoln. “It’s satisfying to be recognized by both sets of customers as not only meeting but exceeding their expectations in service and customer care. It feels good to know we’re doing right by all of our customers. And we owe it all to our top-notch team, start to finish. This really is their award!”
“Earning this award is a reflection of our entire staff’s commitment to delivering the best customer experience possible,” said Oliver Ford Lincoln Vice President, Jennifer Houin. “We couldn’t be more proud to receive this recognition, especially since it comes from the people we value most – our customers. They’re the reason we were able to achieve this award.”
While many dealerships are proud to sport even one of these recognitions, Oliver Ford Lincoln has earned a combined total of 16 President’s Awards from Ford and Lincoln since they started the program 16 years ago.
The Oliver Ford Lincoln dealership is located on Jefferson Street in Plymouth and was established in 1955 by John W. Oliver Sr., and is now in its third generation of family management. The company’s focus on supporting the communities they serve in areas far beyond transportation has established them as an integral part of the community. More information can be sound online at www.OliverFord.com or www.OliverLinconSales.com.
