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AG Curtis Hill settles with Sabre Inc. after data breach that impacted 1.3 million credit cards

December 27, 2020
By

Attorney General Hill picAttorney General Curtis Hill and 26 other attorneys general have agreed to a settlement with Sabre Inc. that resolves an investigation into a 2017 data breach of Sabre Hospitality Solutions’ hotel-booking system. The breach exposed the data of approximately 1.3 million credit cards, including some belonging to Indiana residents.

The settlement requires Sabre to pay $2.4 million, which will be distributed to Indiana and the 26 other states. Indiana will receive $61,603.98 and injunctive relief.

Additionally, the settlement requires Sabre:

  • to include language in future contracts that specifies the roles and responsibilities of both parties in the event of a data breach;
  • to try to determine in the event of a data breach whether its customers have provided notice to consumers, and to provide the attorneys general a list of all customers it has notified;
  • to implement and maintain a comprehensive information security program;
  • to implement a written incident response and data breach notification plan;
  • to implement specific security requirements; and
  • to undergo a third-party security assessment.

Sabre Hospitality Solutions, a business segment of Sabre, operates the SynXis Central Reservation system, which facilitates the booking of hotel reservations. SynXis connects business travel coordinators, travel agencies and online travel-booking companies to Sabre’s hotel customers. On June 6, 2017, Sabre informed its hotel customers of a data breach that occurred between August 2016 and March 2017, which the business had disclosed in a U.S. Securities and Exchange Commission filing the month before. Notice to consumers was provided by the hotels, resulting in some notices being issued as late as 2018, and some consumers receiving multiple notices stemming from the same breach.

“Sabre waited for months to tell consumers that their personal financial information had been exposed in a data breach. That lag is unacceptable,” Attorney General Hill said. “We are pleased that Sabre has agreed to measures in this settlement that will ultimately enhance its cybersecurity preparedness. This will benefit not only the company, but also the Hoosiers who use the company’s services.”

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