January 17, 2011
01/18/11 Reporting a non-working streetlight just became easier, thanks to a new online tool launched by Northern Indiana Public Service Company (NIPSCO).
Customers noticing a streetlight that is broken or burned out can conveniently visit www.NIPSCO.com/StreetlightOut and submit a request to have it fixed. An interactive map identifies all of the streetlights owned or maintained by NIPSCO. So, if a customer does not have the exact pole number, they still will be able to search for the streetlight by address or location.
“The availability of this new tool is just one of the many ways we’re working to continuously improve the services and support we provide for our customers,” said Karl Stanley, vice president of commercial operations for NIPSCO. “More importantly, the enhancements we’ve made to simplify reporting a non-working streetlight helps keep our communities safer.”
The new functionality, developed by iFactor Consulting, uses a combination of NIPSCO’s geographic information system (GIS) and Microsoft Bing Maps.
When a streetlight is reported, NIPSCO receives an incident report that includes all details related to the streetlight outage. The report contains such details as the streetlight pole number, address, wattage and light type, as well as information reported by the customer, including their name, contact information and additional notes about the outage. With this information, NIPSCO can quickly route the ticket to the appropriate department for repair. If the customer provides an email address, NIPSCO will notify the customer once the streetlight has been repaired.
The online tool also provides a status of the light, in case someone else has already reported the outage. For those customers who are unable to access the online tool, they can still call our 24-hour customer service center to report the streetlight at 1-800-464-7726.
NIPSCO is the first utility in Indiana to offer this online application for reporting streetlight outages.